Motivational Care Management Overview
MCM is a comprehensive client-centered, strength-based, engagement and empowerment model that is designed to support the ‘best practices’ in the field. Providers are held to fidelity of the model in the training, and this fidelity to the model is what will improve outcomes and quality of life in the people being served. The model is adaptable in all social service settings and is designed to train providers who serve the most mentally and physically challenged adults and older adults.
MCM training is provided in three parts which are designed to be taken independently or as a package with CEUs for CA State MFT, LCSW, and RNs.
MCM Training Part One:
MCM On-line Training
The on-line training is composed of seven courses which are designed to be done on the provider’s own time independently. This can be done as a team of providers together as well. The on-line portion of the training transfers knowledge of the model to the participant and then tests out whether the knowledge has been integrated to competency. The online course work will provide a good working basis of key concepts and best practices of the day and video vignettes of real providers demonstrate the model with actors playing consumers. The total time for each course is 30 minutes and estimated time needed to complete the entire on-line training in MCM is 5 hours including the test out sections.
MCM 100: Introduction to Motivational Care Management
MCM 101: Utilizing Functional Strengths
MCM 102: Developing a Cultural Lens
MCM 103: Identifying Unmet Needs
MCM 104: Consumer Centered Care Planning
MCM 105: Promoting Engaged Transitions
MCM 106: MCM Documentation Guildelines
MCM Part two:
Motivational Care Management Coaching Circle Guidelines
Coaching has proven to be an excellent way to improve provider skills and increase confidence in the model. The MCM model strives to observe behaviors of the model in actual practice. In the course of certification of the model, coaching circles will provide a way for the guiding principles to be reviewed and rehearsed by those providers who opt into certification. The coaching circle is being built into the requirements of MCM certification.
Objective of Coaching Circles:
- Coaching circles are designed to support providers in their ability to embody the guiding principles of MCM throughout the entire service journey
- Coaching circles are designed to improve the providers’ skill of MCM practice habits by applying the right sized behavior at the right phase of treatment
- Coaching circles will also provide a context to the model prior to the provider being observed in the simulated evaluation phase, and build competence in the MCM tools and techniques
Structure:
- Coaching circles will meet 5 times for 1.5 hours over the course of 10 weeks covering the MCM Guiding principles
- The circles will be no larger than 12 participants
- Providers are encouraged to bring consumer specific examples to the room
- The circles will move through the 5 guiding principles, reinforcing good practice habits related to each principle
- Every coaching circle will create opportunities for staff to assimilate, incorporate and demonstrate their application of the MCM tools and techniques
- Participants will be given homework in between the meetings
Participants must attend all sessions of the coaching circle, and are allowed one excused absence (with notification to Felton Institute) with the understanding that a make-up session will be attended.
MCM Part Three:
MCM Certification Evaluation
Certification in MCM is offered by the Felton Institute and requires that the provider undergo a 2-part video-taped simulated evaluation with actors who play consumers. The idea is for the practitioner of MCM to be quality checked to fidelity in the model’s practice habits which can be observed, articulated and also documented. The participant is offered a scenario and a “consumer” to practice with. The session is video-taped and observed from behind a one-way mirror by MCM faculty. Immediately after the session, the participant is then shown the clip, given feedback from both the MCM faculty and the actor in the role of consumer. This three part feedback loop gives the participant an immediate and evidence based training opportunity to improve their technique and also see where they are individually challenged. Once this phase of the training has been completed to competency, the participant is then certified in MCM by the Felton Institute.
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